Our experts and years of experience in online crisis management makes us the obvious choice to handle your crisis and get you to the other side unharmed.
Trusted by international brands of all sizes:
We understand how difficult it may be to deal with an online crisis. You are not alone in this, and you do not have to go through it alone. With us, we reduce the severity of your crisis (before, during and after) and assist your company to continue monitoring the whole situation as it might still have the chance to start up again.
Planning & Strategy
Communication
Online Intervention
Repair & Restore
We offer straight-up strategic crisis strategies to manage any potential harm that can be caused to the organisation. At Gain Reputation, we help you set up a communication plan involves these points:
Guidelines for identifying the type and magnitude of a crisis.
Roles and responsibilities for every department.
A communication plan for internal updates.
Up-to-date contact information for critical employees.
Approval processes for messaging posted on social media.
Any pre-approved external messages, images, or information.
It’s not an online crisis if someone is tweeting about how McDonald’s ice cream machine is not working or someone leaves negative comments under a brand’s Facebook post. So, how do we know when an issue can be considered an online crisis?
Here are three things for you to look for when identifying a crisis:
Not only will your company’s workflow be affected, but it will also put the board of directors in a desperate situation.
If an issue causes the loss of your company’s net income, then it’s a crisis.
Your stakeholders, customers, prospects and industry’s reputation will be affected when a crisis strikes.
I found the most impressive about them is their eagerness and willingness to help. There was never an issue about hearing back from them; we had open communication 24/7.
Valued Customer
I love their energy and passion for what they do. Their willingness to go above and beyond and to go the extra mile has been impressive throughout the crisis journey.
Valued Customer
They were professional and reliable. They helped us tailor our communication efforts for crisis challenges strategically and developed a plan that addresses any current and potential challenges.
Valued Customer
Build resources
Improves company morale
Create a communication culture
Identify potential threats
- We will discover and identify key issues and opportunities.
- We will define by mapping stakeholders, channels and conducting content audits.
- We will deploy different brand platforms and engage stakeholders.
- We will develop communication and crisis plans according to your needs and promote diversity and inclusion brand platforms.
- We will calculate and assess the crisis by reviewing events and identifying broader implications and potential.
- We will conduct company due diligence convene a crisis response team.
- We will engage and act by drafting key messages and creating and implementing stakeholder-specific communication matrices such as messages, materials, and channels.
- We will analyze and adapt to ongoing developments by monitoring situations ongoing, iterating responses and creating ongoing coordination with a crisis team.
- We will review damage control needs by debriefing and revisiting the overarching brand and communication strategy.
If you don't, what are you waiting for? Our team of crisis experts will examine your vulnerabilities and construct a crisis plan for your company to respond to any situation. A good crisis plan can help avoid or rapidly resolve unfavourable events.
Online Reputation Building
Every business and brand wants a positive and clean online image. Our reputation management services will leave no stone unturned in their efforts to improve your company's image across all digital platforms.
Online Crisis Preparedness
We assist companies in developing comprehensive reputation management and crisis communication strategies that cover everything from identifying who should be on the crisis team to developing frameworks for proactive and reactive scenarios.
Online Reputation Repair
We have a team that is constantly working to repair an individual, brand or website's reputation. Our experts will work tirelessly to identify the source of the negative information and devise a solution-oriented plan to address it.
Online Crisis Management
The best way to safeguard your company's future is to implement an effective crisis management strategy before a crisis occurs. We can assist you in developing a crisis management strategy that protects your organisation, its people, and its operations.
